Auto Warranty Frequently Asked Questions

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Auto Warranty FAQ's

The following is a list of questions Warrantybynet customers have asked over the years. We do realize that you may still have unanswered questions. If so, please call them toll-free at 1-877-239-8363 and one of their warranty consultants will be happy to answer any and all of your questions.

1. Where is the Warrantybynet contract honored?
2. Who reinsures your warranty program?
3. What if I trade my vehicle?
4. What if I sell my car?
5. What is the difference between the three programs you offer?
6. Do your programs cover "wear and tear"?
7. When does my extended service plan begin and expire?
8. What is the procedure if I have a claim on my vehicle?
9. How does Warrantybynet offer such complete coverage at such an affordable price?
10. How can I be assured that my claims will be paid in the future?
11. Can you please explain to me how the deductible works?
12. I have not had any problems with my vehicle to date. Do I really need an extended service plan?
13. Do I have to pay for the plan all at one time or do you have other payment options?
14. What other programs besides the extended service plan do you offer?
15. My vehicle is still under the manufacturer's warranty. Why should I purchase an extended service plan now?
16. If my vehicle is out of the manufacturer's warranty can I still get coverage?
17. Do you provide coverage on new and used vehicles?
18. I want to enroll my vehicle online. How can I be assured that it is completely safe to use my credit card?
19. What is the oldest a vehicle can be and what is the maximum amount of odometer miles I can have on my vehicle and still be eligible for extended coverage?
20. What if my vehicle breaks down and I am not near my home?
21. What happens if my dealer does not want to accept the nationwide Warrantybynet plan?
22. Do I have to go back to my original dealer for repairs?
23. How do I enroll my vehicle in the Warrantybynet extended service plan?
24. Does the Warrantybynet contract cover parts and labor?
25. Where is my Vehicle Identification Number?
26. Are seals and gaskets covered as a stand alone item or only if the replacement is required as part of the repair?
27. What is the "original manufacturer's warranty"?
28. Do you offer coverage on salvage or junk titles, rebuilt vehicles or vehicles damaged by a flood?
29. Do you offer your programs on commercially used vehicles?
30. Does my vehicle require a mechanical inspection prior to my enrollment in your program?
31. Do you provide coverage on "Gray Market" vehicles or vehicles that do not meet U.S. specifications?
32. Do you provide coverage on vehicles that have been modified?
33. I understand you have a "satisfactory rating" with the Better Business Bureau. Is that correct?

1. The Warrantybynet extended service plan is honored at any licensed repair facility throughout the United States and Canada. You have the option of taking your vehicle to your dealership or any licensed repair facility nationwide. Additionally, the plan is accepted at national repair facilities such as Pep Boys, Firestone, AAMCO, All Tune and Lube as well many others.

2. All our programs are fully reinsured by a company rated A+ (Superior) by A.M. Best and Co. This is the highest insurance financial strength rating. They have been in business since 1917 and have stockholder equity in excess of $2.8 billion. This company was chosen because of it's longevity and ability to maintain leadership in the reinsurance industry.

3. When you have our extended protection plan, you will have peace of mind throughout the ownership of your vehicle. You will enjoy all of the benefits offered through the plan while you still own the vehicle. If you decide to trade in your vehicle, simply call us and we will calculate a prorated refund. The refund is based on mileage and the amount of time the policy was in force, minus $25 cancellation fee. Your refund can be used as a deposit for coverage on your new vehicle. This ensures you will always be protected.

4. An extended service plan enhances the value of any automobile; therefore it is a great feature for anyone who is going to sell their vehicle. The agreement is transferable to the new owner of your vehicle. It gives the buyer peace of mind and makes the selling process easier, because with the cost of repairs increasing, the buyer of your vehicle will realize the value of the coverage.

5. Our Value Advantage Series is available on vehicles less than 10 model years old with a maximum of 80,000.

Our Peak Advantage Series is a very comprehensive program that is available on vehicles less than 4 model years old and having less than 60,000 odometer miles.

The Premier Advantage Series is the most comprehensive program we offer and is available on vehicles less than 4 model years old and having less than 60,000 odometer miles. This is an exclusionary policy, which only lists the components that are not covered under the warranty. If a component is not on the list, then IT IS COVERED.

6. Yes, all of our programs will protect your vehicle when a part has worn beyond the manufacturer's tolerance. The program does not cover items such as brake pads or brake rotors. It is important for you to understand the difference between the term "wear and tear" and "normal wear items".

7. Our Peak Advantage Series and Premier Advantage Series' Programs begin 30 days and 1,000 miles from the date of enrollment and will expire in four, five, six, or seven years from the enrollment date, or when your vehicle's odometer displays the total mileage of the program you selected. The mileage of the plan selected is the total odometer miles at which the plan expires. For example, a 7 year / 100,000-mile program would expire in 7 years or when your odometer displays 100,000 miles.

* Be aware of other companies and dealer programs that begin their programs on your vehicle's in service date.

Our Value Advantage Series Program begins 30 days and 1,000 miles from the date the vehicle is enrolled in the plan. The plan will expire according to the time and / or mileage of the coverage you select, whichever occurs first. For example, a 48 month / 48,000 mile plan would expire in 48 months or when the vehicle is driven an additional 48,000 odometer miles, whichever occurs first.

8. We make the repair process as simple as possible. If your vehicle breaks down or is in need of a repair, take it or have it towed to any licensed repair facility and present your service agreement to the Service Department. After they diagnose the problem with the vehicle, they will call our claims administrator toll-free and receive repair authorization for all your covered repairs less a deductible where applicable. All claims are paid directly to the repair facility of your choice with a corporate credit card, therefore, you do not have to pay for your repair and wait to get reimbursed. It is that simple.

9. We are able to offer this comprehensive coverage at such an affordable price for several reasons. First, we go directly to the insurance company. We do not offer our plans through automobile dealerships or any other party that would require paying big commissions. These unnecessary expenses only add to the price that is ultimately passed onto the consumer. Second, as with any major company, we have the luxury of lowering our prices because of our high volume of business. Finally, with the tremendous opportunity that e-commerce and the Internet has to offer, our expenses are much lower than traditional methods of purchasing products and services. Again, these savings are passed on to you.

10. It is important to know the insurance company that is behind any plan you own. A percentage of the payments that are collected from our service contract holders are deposited into an account that is used strictly to pay future claims. All programs are fully reinsured by a reinsurance company that has been incorporated since 1917 and is rated rated A+ (superior) by A.M. Best and Company. Your claims are paid directly to the repair facility of your choice with a corporate credit card, therefore, you do not have to pay for your repair and wait to get reimbursed. This assures you that your claims will be handled promptly and professionally.

11. With our Premier and Peak Advatage Series, we offer both a $100 deductible and a $0 deductible option. Our Value Advantage Series has a standard $100 deductible with a $50 deductible option. This deductible is per visit. Many other companies charge a deductible on a per item basis. Additionally, once a part is repaired or replaced under our service plan, any deductible for future repairs to that part are waived.

12. Extended Service Plans provide peace of mind. Mechanical failure is a reality and that is the main reason why the manufacturer only warranties the vehicle for a certain period. As your vehicle gets older and is driven more miles, it is more likely to experience mechanical failure. Additionally, there are many components such as computer related items that can fail regardless of your driving habits. Depending on what kind of vehicle you own, we believe it is a good investment to pay between 25 cents and 75 cents a day for full coverage.

13. We offer an interest-free payment plan called our Pay As You Go Program. If you elect to take advantage of this program, please call one of our warranty consultants for more details.

14. In addition to our comprehensive warranty, we include at no additional cost our Roadside Assistance Program. It includes: 24-hour / 365 days a year emergency road service, towing assistance, flat tire assistance, battery assistance, emergency gasoline delivery, and emergency lock-out service. Please click here for more details on the program.

15. It is advantageous to enroll your vehicle in an extended service plan while it is still covered by the manufacturer's warranty. First, a vehicle covered by the manufacturers' warranty is eligible for the more comprehensive Peak Advantage and Premier Advantage Series. Second, as the vehicle's mileage increases, so does the overall cost of a new warranty. This is similar to life insurance. The older a person, the more costly the premium. The lowest rate offered to the consumer will be while the vehicle is still under the original warranty. The lower the odometer mileage on your vehicle, the lower your rate will be.

16. Many consumers do not realize that even after the manufacturer's warranty expires, they are still eligible for our extended coverage. We can offer coverage on vehicles that are less than 10 model years old and have less than 80,000 miles on the odometer.

17. We provide coverage on both new and pre-owned vehicle's. The vehicles model year and mileage determine the available coverage.

18. For your convenience, we have made it easy to enroll your vehicle in a Warrantybynet plan. We accept Visa, Master Card, American Express, and Discover. Using your credit card to enroll your vehicle online is 100% safe.

Our website is a secure website. We protect you by using leading edge technology. We use Secure Sockets Layer (SSL) Technology, which is one of the safest software packages available in today's market. This is the same software that many Fortune 500 companies use on their websites. All of your credit card information is encrypted before it is sent over the Internet. No party other than Warrantybynet will be able to decode your information.

We have invested in this leading technology in an effort to build trust, confidence, and loyalty with consumers across the country.

19. We can offer coverage on vehicles that are less than 10 model years old and have less than 80,000 miles on the odometer.

20. One of the best features of our program is that we allow you to take your vehicle to any licensed repair facility throughout the United States or Canada. Wherever you may be, our claims department has a toll-free telephone number for you or the repair facility to call.

21. There is no reason why your dealership would not accept our policy. We pay the recommended price for parts and labor for all covered repairs. The cost of the repair is determined by both The Chilton and Mitchell parts and labor guides. These are the same pricing guides that your dealership uses and is the standard in the industry. A dealership will gladly accept the additional business we give them. All claims are paid directly to the repair facility of your choice with a corporate credit card, therefore, you do not have to pay for your repair and wait to get reimbursed.

22. It is your decision whether you go back to your original dealer. With the Warrantybynet nationwide plan, your choices are endless. You can take your vehicle to the licensed repair facility that makes you most comfortable. This includes, but is not limited to, your original dealer, your favorite repair facility, or any national repair facilities such as: AAMCO, Pep Boys, Firestone, and Good Year.

23. You have made a very wise decision by deciding to enroll in the Warrantybynet extended service plan. You can enroll online on our secure site by clicking here or you can call 1-877-239-8363 and one of our warranty consultants will be more than happy to assist you.

24. All Warrantybynet plans cover 100% of all covered components, fluids, parts and labor charges, and all applicable taxes less the standard deductible. The price of both parts and labor has increased and will continue to rise in the future. Labor rates today in different parts of the country range anywhere from $50 to $80 per hour. It is important to own a policy that will pay for both parts and labor.

25.Your Vehicle Identification Number (VIN) is located in several places.

The most common are:

1) On the title to your vehicle

2) On your insurance card

3) On your registration card

4) On the driver-side dashboard of your vehicle.

26. Seals and gaskets are covered under all of our programs as stand alone items as well as if it is in conjunction with the repair of a covered component.

27. The "original manufacturer's warranty" period is defined as the initial full warranty that is provided for a new vehicle by the manufacturer. This is commonly referred to as the "bumper to bumper" warranty. The "original manufacturer's warranty" does not include any extended warranties purchased, any used car warranties issued by the dealer at the time of purchasing the vehicle, or any manufacturer's powertrain warranty.

28. Our program is only available on vehicles with a clean title history. Our program is not available on vehicles with a salvage or junk title, flood damage title, rebuilt or reconstructed title, vehicles where the odometer has been rolled back, and vehicles declared a lemon.

29. We do not offer our programs on vehicles used commercially.

30. If your vehicle has less than 1 month or 1,000 miles remaining on your original manufacturer's warranty, or has in excess of 50,000 miles, it must pass a mechanical inspection before coverage becomes effective. Additionally, we reserve the right to inspect any vehicle prior to enrollment in our program.

31. A vehicle must meet U.S. specifications to qualify for our programs. We do not provide coverage on "Gray Market" vehicles that do not meet U.S. specifications. Additionally, your vehicle must have had a full warranty from the manufacturer on the date of first use.

32. We do not provide coverage on any vehicle that has had any alterations or modifications.

33. As displayed on the BBB website, we have a "satisfactory record", a rating we have proudly maintained with the Bureau for the last several years. The BBB in New Jersey recently found it necessary to close some of its offices, including their Parsippany, New Jersey branch, of which we had been members with an exemplary reputation. The State of New Jersey made the decision to have one central office for the Better Business Bureau for the entire state, and years of membership in any other branch became null and void, thereby making each company applying to the newly created central office a "new member". Subsequently, the membership date displayed on the BBB website is the date we had to re-apply for membership.

Any person or company who states otherwise is providing you with false and misleading information, and we would suggest you contact the Council of the Better Business Bureau.